Help is at Hand have specifically curated the very best resources and partnerships to provide you with the best support services available.
Connect with crucial support services across Australia
Ask Izzy is a website that connects people in need with crucial support services such as housing, food, everyday things and more. It’s free and easy to use, all searches are anonymous and there are more than 430,000 services listed across Australia. If you’re on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don’t have credit or access to wifi.
Trusted NDIS provider partnership
Help is at Hand partners with Leading Humanity Care NDIS provider to ensure you receive comprehensive disability support services. Our partnership allows us to connect you with quality NDIS services tailored to your individual needs.
A comprehensive directory of essential services, emergency contacts, and support organisations. Search by category or service name to quickly find the help you need.
Common questions about our services and how we can help you.
Answer: Yes, absolutely! All our consultations are currently free of charge.
Bring your recent utility bills (electricity, gas, internet, or mobile) and we'll analyze your usage patterns and current costs. We'll then compare available plans to try and find you the best deals.
No, we don't charge any fees for our utility comparison services. We sometimes get paid small commissions by providers when you switch - but this never affects our recommendations - we will always suggest what's best for you.
We provide support with various challenges including helping and advising you to deal with service providers, understanding your rights, navigating government and other services, and connecting you with appropriate community help & resources.
Absolutely. All your personal information and the details of our conversations are kept strictly confidential. We follow privacy best practices and will never share your information without your explicit consent.
Whilst our base is in Melbourne, we are happy to help anyone Australia wide.
Once we've identified the best plan for you, the switching process typically takes 1-2 weeks. We handle all the paperwork and coordinate with providers to ensure a smooth transition without any service interruptions.
Your satisfaction is our priority. If you're not happy with a plan we recommended, contact us immediately. We'll work with you to find a better solution and can often help you switch again if needed.
Yes, we can help you understand hardship programs offered by utility providers and connect you with financial counselling services and community support organisations that specialise in financial assistance.
Need Personal Support
While these resources are helpful Our expert advocates are always here to listen carefully, and do our best to support you through life’s challenges We like to offer support whilst empowering the individual to navigate life’s complexities by themselves – Support through empowerment.
