Help Is At Hand is dedicated to assisting Australians save on the essential services we rely on every day. We also offer caring advocacy and community referrals. Even if you just need someone to have a chat with – Call Help Is At Hand Today!
Help is at Hand is a Melbourne-based social services organisation committed to supporting everyday Australians by helping them save money and navigate essential services with confidence. We specialise in personalised savings consultations for the services most households in Australia rely on every day, including electricity, gas, internet, and mobile plans. Our approach is practical, transparent, and tailored – because no two households are the same.
We aim to cut through confusing systems, industry jargon, and unnecessary red tape… Including the confusing maze that is the landscape of the current essential services market Australians rely on, even the savviest Australian might benefit from a savings consultation with Help is at Hand.
Alongside our savings services, Help is at Hand provides caring advocacy and trusted community referrals. We assist people who may feel overwhelmed by complex systems, need help understanding their options, or simply want someone in their corner. Our work is grounded in fairness, accessibility, and genuine care – ensuring no one is left to struggle alone when it comes to managing the services that underpin everyday life.
Help is at Hand is a Melbourne-based social services organisation committed to supporting everyday Australians by helping them save money and navigate essential services with confidence. We specialise in personalised savings consultations for the services most households in Australia rely on every day, including electricity, gas, internet, and mobile plans. Our approach is practical, transparent, and tailored – because no two households are the same.
We aim to cut through confusing systems, industry jargon, and unnecessary red tape… Including the confusing maze that is the landscape of the current essential services market Australians rely on, even the savviest Australian might benefit from a savings consultation with Help is at Hand.
Alongside our savings services, Help is at Hand provides caring advocacy and trusted community referrals. We assist people who may feel overwhelmed by complex systems, need help understanding their options, or simply want someone in their corner. Our work is grounded in fairness, accessibility, and genuine care – ensuring no one is left to struggle alone when it comes to managing the services that underpin everyday life.
Our goal is to cut through confusing systems, industry jargon, and unnecessary red tape. We aim to empower every Australian to navigate these essential services with ease, ensuring they secure the very best deals available. We believe every household can benefit from a professional savings consultation.
Beyond our savings expertise, Help Is At Hand provides compassionate advocacy and trusted community referrals. We assist those who feel overwhelmed by complex systems, programs, or forms, ensuring your essential services work for you—and not the other way around!We help people organise their everyday life admin while saving them money at the same time. Our work is grounded in fairness, accessibility, and genuine care, ensuring that no one has to struggle alone with the demands of modern life. We’re here to listen – Call us today!
Help is at Hand is a Melbourne-based social and community services organisation helping everyday Australians save money and navigate essential services with confidence. We provide personalised savings consultations for electricity, gas, internet, and mobile. We also assist with other services people feel they’re paying too much.
We aim to cut through the confusion, industry jargon, and unnecessary red tape. Australian essential services are a confusing maze, and it’s hard to know if you’re getting the best value. Alongside our savings services, Help is at Hand provides caring advocacy and trusted community referrals.
We assist people who may feel overwhelmed by complex systems, need help understanding their options, or simply want someone in their corner. Our work is grounded in fairness, accessibility, and genuine care – ensuring no one is left to struggle alone when it comes to managing the services that underpin everyday life.
We’re here to listen – Call us today!
Our services focus on providing tailored comparisons for essential utilities to ensure you get the best deals.
We offer caring and personalised free advocacy support services – This can include:
We offer trusted community referrals for a range of services – you have our commitment that we will do our absolute best to find the answer to your question and provide helpful recommendations and community referrals for you.
We approach every interaction with genuine care and understanding for your unique situation.
Complete honesty and transparency in all our dealings, with your best interests at heart.
Common questions about our services and how we can help you.
Answer: Yes, absolutely! All our consultations are currently free of charge.
Bring your recent utility bills (electricity, gas, internet, or mobile) and we'll analyze your usage patterns and current costs. We'll then compare available plans to try and find you the best deals.
No, we don't charge any fees for our utility comparison services. We sometimes get paid small commissions by providers when you switch - but this never affects our recommendations - we will always suggest what's best for you.
We provide support with various challenges including helping and advising you to deal with service providers, understanding your rights, navigating government and other services, and connecting you with appropriate community help & resources.
Absolutely. All your personal information and the details of our conversations are kept strictly confidential. We follow privacy best practices and will never share your information without your explicit consent.
Whilst our base is in Melbourne, we are happy to help anyone Australia wide.
Our simple 4-step process aims to get you the support and savings you deserve as quickly as possible. Once we’ve identified the results, we will be in touch, and you can decide the best way forth – keeping in mind what is appropriate for your circumstances.
Call us or book a free consultation to discuss your needs.
We understand your situation and identify the best solutions.
We compare options and find the best deals for your needs.
You save money and get the support you need.
We’re committed to providing support that respects your dignity, protects your privacy, and connects you with your community.
Your privacy and safety are our top priorities in every interaction.
We listen without judgment and provide support with compassion and understanding.
Deeply connected to local communities to provide sensitive support services to Victorians.
By 2030, we envision a community where everyone has access to free, unbiased advocacy—helping people feel supported, informed, and confident in securing the best value for their essential services and ensuring compassionate advocacy and community referrals & connections are there in times of need.
I met Marcus recently while I was in hospital, and I can honestly say his support came at just the right time. I’d been unwell for a while and had fallen behind on some of the everyday life admin that builds up when you’re just not at your best. Marcus stepped in and gave me a hand with things I was struggling to manage on my own and frequently checked in.
I was referred to Help is at Hand’s advocacy services, and I cannot recommend them enough. I was facing a difficult situation with claiming an old redundancy payout and was sure that the $8,600 in funds would never be recovered. Thanks to Marcus’s dedication and knowledge, not only did he manage to recover the funds for me, but the whole process was so much smoother and less stressful for me, I don’t think I think I would have got the funds back otherwise. He has also given me guidance to sort out a prior income protection rejection and help to start a TPD claim.
Marcus was always available to answer my questions, explain the steps, and offer guidance at every turn. I’m very grateful for his help.
Marcus from Help is at Hand was a delight to deal with. He was so knowledgeable and friendly. He was also extremely patient with my thousands of questions. I will be recommending Help is at Hand to my other retired friends who need a bit of extra support and assistance navigating the complexities of today’s confusing world.Marcus was always available to answer my questions, explain the steps, and offer guidance at every turn. I’m very grateful for his help.
I have had the honour of meeting a great person who is there for you in times of uncertainty his name is Marcus Barlow. It is strange how we met at Victorian Rehabilitation Centre. Marcus is the first person I have ever met that would assist you with anything such as advocating with better plans. Health Insurance, phone plans, Marcus will advocate for you… just talk to him and if he can assist Marcus Barlow is your man.
Marcus was always available to answer my questions, explain the steps, and offer guidance at every turn. I’m very grateful for his help.
I cannot recommend Marcus from help is at hand enough. He took the time to go through all my internet, mobile, electricity & gas plans. I had been overpaying for years without realising it. He managed to find me far better deals that actually better suited by needs. The process was simple & stress free & is saving me money every month! What impressed me the most was how clearly everything was explained & i really felt that Marcus had my best interest at heart.
If you want ‘Gold Class’ Help, Marcus at ‘Help is at Hand’ is definitely your ‘Go To’!
Marcus is approachable, caring, patient, a good communicator, and able to provide many types of expert help, support, sensible… and more.
Marcus has been extremely helpful in many ways overtime, with his expertise, support in assisting my adult children, my sister and myself. This has included:
– Technical Expertise (e.g., sourcing / setting up / trouble shooting electronic devices; advising on online shopping sites / undertaking the online shopping or assisting with online shopping / following up if retailer needs prompting).
– Supporting (e.g., encouraging someone over time to seek medical care / paving the way with the ambulance and the hospital to make sure the process of getting to hospital was seamless once the decision was made; talking through life problems; being there—mostly virtually but sometimes physically.— Supporting / Advising (e.g., at the beginning and during the follow through on challenging actions a person wants to undertake).
And so much more …
We do not know what we would do without Marcus from Help is at Hand. Over time, he has fitted seamlessly into our family as a very valuable resource.
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